Visit us in person to access a wide range of Council and partner services. The links below provide more information about opening times and the services available at each of the One Stop Shops and the Guildhall.

Bath Keynsham Midsomer Norton

One Stop Shop
for Council Connect, Shopmobility & partner services.

 

3 - 4 Manvers Street
Bath
BA1 1JQ

Link to map

Guildhall
for Electoral Services, Register Office & Bath Record Office.

 

High Street
Bath
BA1 5AW

Link to map

One Stop Shop 
for Library Services, Council Connect & partner services.

 

Keynsham Civic Centre
Market Walk
Keynsham
BS31 1FS

Link to map

The Hollies
for Council Connect & partner services.

 

 

High Street
Midsomer Norton
BA3 2DP

Link to map

Customer Care Standards

We always aim to offer the same high level of customer service and respond to your enquiries quickly and efficiently, however you choose to contact us. Our Customer Care Standards are available for you to read and comment on.

Policy for dealing with unacceptable behaviour

Bath & North East Somerset Council has a responsibility to provide a safe and secure environment for everyone that uses its services. The Council is committed to the care and protection of its employees and other service users from inappropriate, unpleasant, aggressive or violent behaviour. View our Policy for further information.

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Data protection notice

Data protection notice

The information you have provided may be shared across Bath and North East Somerset Council for the purpose of dealing with your enquiry. We will not give information about you to anyone else, or use information about you for other purposes, unless your consent has been given or the law allows this.

The use of your personal information is covered by our registration under the Data Protection Act 1998. You can, under this legislation, request a copy of the information we hold about you. If any information we hold about you is incorrect please let us know.

Bath and North East Somerset Council is committed to upholding the principles of the Data Protection Act, and will not process your information in a way incompatible with these principles.

The Council’s Information Compliance Office can be contacted on (01225) 477000 or via email at information_governance@bathnes.gov.uk

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