Important message about self-serve payment kiosks

The self-serve payment kiosks in our One Stop Shops in Bath and Keynsham will be unavailable for use on Saturday 19 August, while essential systems maintenance work is carried out. 

We apologise for any inconvenience caused.


In person icon

One Stop Shop, Civic Centre, Market Walk, Keynsham, BS31 1FS
(view on local map)

Phone & email icon

Prefer to phone or email instead? Follow the links for individual services further down this page, or visit Contact Us for more information about contacting Council services.

One Stop Shop & Library opening hours

Monday

8.30am - 5.00pm

Tuesday

8.30am - 5.00pm

Wednesday

9.30am - 5.00pm

Thursday

8.30am - 5.00pm

Friday         (Library Services only from 4.30pm)

8.30am - 5.00pm

Saturday     (Library Services only)

9.30am - 4.30pm

Sunday

Closed

Self-serve options

Self-serve kiosks, computers and telephones are available to:

  • Make payments for Council services.
  • Borrow, renew and return library items.
  • Access the Homesearch website, planning applications, and many other Council and partner services.
  • Contact Council departments and external partner services for general enquiries, and to make appointments.

Council services available through the Keynsham One Stop Shop

Other public and voluntary organisations offering services at the Keynsham One Stop Shop include:

  • Citizens Advice - appointments & drop-in service available: Mon & Thurs 10.00am - 2.00pm
    Contact: 0344 848 7919
  • Clean Slate - drop-in service available on the second and fourth Thurs of every month: 1.00pm - 4.00pm
    Contact: 01225 302200
  • Curo - drop-in service available: Mon, Tues & Thurs 8.30am - 5.00pm, Weds 9.30am - 5.00pm & Fri 8.30am - 4.30pm
    Contact: 01225 366000

Other facilities:

  • Toilets with baby changing facilities, disabled toilets and a Changing Places toilet are available in the One Stop Shop.
  • The Art Wall at Keynsham One Stop Shop is for local artists, clubs or groups to display paintings, photographs or other art and it's free of charge! See Art Wall at Keynsham One Stop Shop for more information.
  • The innovative Community Space at the One Stop Shop is also available for hire. See Keynsham Community Space for more information.

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Data protection notice

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The use of your personal information is covered by our registration under the Data Protection Act 1998. You can, under this legislation, request a copy of the information we hold about you. If any information we hold about you is incorrect please let us know.

Bath and North East Somerset Council is committed to upholding the principles of the Data Protection Act, and will not process your information in a way incompatible with these principles.

The Council’s Information Compliance Office can be contacted on (01225) 477000 or via email at information_governance@bathnes.gov.uk

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