Customer Services

All Customer Service outlets, including One Stop Shops, Libraries and Register Offices, will be closed over the following dates; Saturday 23rd – Tuesday 26th December and Saturday 30th December - Monday 1st January.

The Council’s out of hours emergency phone service will be available as normal throughout Christmas and New Year.

One Stop Shop opening hours

The information below applies to the Bath One Stop Shop (including Shopmobility), The Hollies in Midsomer Norton and the Keynsham One Stop Shop

Other public and voluntary organisations based at these offices are managing their own opening hours during Christmas and New Year. Full details are available on the individual office pages via the links above.

Friday 22 December Open as normal
Saturday 23 December Closed
Sunday 24 December Closed as normal
Monday 25 December Closed (Christmas Day)
Tuesday 26 December Closed (Boxing Day)
Wednesday 27 December Open as normal
Thursday 28 December Open as normal
Friday 29 December Open as normal
Saturday 30 December Closed
Sunday 31 December Closed as normal
Monday 1 January Closed (New Year's Day)
Tuesday 2 January Open as normal
Wednesday 3 January Open as normal
Thursday 4 January Open as normal

Phone and email services 

The following services will be closed on Monday 25th December, Tuesday 26th December and Monday 1st January:

These services will be open as normal on all other weekdays over the Christmas and New Year period.

Recycling and rubbish collections

For details about recycling and rubbish collections over Christmas and New Year, please visit the Bank Holiday collections page.

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Data protection notice

Data protection notice

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The use of your personal information is covered by our registration under the Data Protection Act 1998. You can, under this legislation, request a copy of the information we hold about you. If any information we hold about you is incorrect please let us know.

Bath and North East Somerset Council is committed to upholding the principles of the Data Protection Act, and will not process your information in a way incompatible with these principles.

The Council’s Information Compliance Office can be contacted on (01225) 477000 or via email at

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