Planning Customer Satisfaction Survey 2018

When you made your most recent application, in what capacity were you acting?
What type of application were you submitting?
1-56-1011-2021-5051+It doesn’t apply/ Don’t Know
In the last 18 months
Please select one box in the row
Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagreeIt doesn’t apply/ don’t know
I was given the advice and help I needed to submit my application correctly
I was kept informed about the progress of my application
My queries were dealt with promptly
I understand the reasons for the decision made on my application
I was treated fairly
My viewpoint was listened to
Staff were professional and knowledgeable
Staff were polite and courteous
Please select one box in each row
Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagreeIt doesn’t apply/ don’t know
I was given the advice and help I needed to submit my pre-application correctly
I understood the recommendations made and it has informed the way to progress the development
I received the pre-app response in a timely fashion
Skip this question if you have not submitted a pre-application request. Please select one box in each row
Please select Yes or No
Please select one
Please select one
BetterStayed the sameWorseDon't knowNot Applicable
The advice and help provided to submit my application was...
The information about the progress of my application was...
The promptness with which queries were handled...
The clarity of the reasons given for the decision...
The fairness with which I was treated was...
That my viewpoint was listened to...
The professionalism and knowledge of staff was...
The politeness and courteousness of staff was...
Please select one box in each row. If you have not submitted more than one application in the last 18 months please skip this question
Please give details in the box provided. Thank you very much for taking part in the survey.