Waste Services Customer Survey

Question 2

Please tell us how satisfied you were with the service you received *

	Strongly Agree	Agree	Disagree	Strongly disagree	Don’t know / NA
Staff were polite, courteous and helpful *	Staff were polite, courteous and helpful - Strongly Agree	Staff were polite, courteous and helpful - Agree	Staff were polite, courteous and helpful - Disagree	Staff were polite, courteous and helpful - Strongly disagree	Staff were polite, courteous and helpful - Don’t know / NA
Staff were professional & knowledgeable and resolved your enquiry or delivered the service within published response times *	Staff were professional & knowledgeable and resolved your enquiry or delivered the service within published response times - Strongly Agree	Staff were professional & knowledgeable and resolved your enquiry or delivered the service within published response times - Agree	Staff were professional & knowledgeable and resolved your enquiry or delivered the service within published response times - Disagree	Staff were professional & knowledgeable and resolved your enquiry or delivered the service within published response times - Strongly disagree	Staff were professional & knowledgeable and resolved your enquiry or delivered the service within published response times - Don’t know / NA
The advice or information given was accurate and clear and where appropriate you were kept informed about progress *	The advice or information given was accurate and clear and where appropriate you were kept informed about progress - Strongly Agree	The advice or information given was accurate and clear and where appropriate you were kept informed about progress - Agree	The advice or information given was accurate and clear and where appropriate you were kept informed about progress - Disagree	The advice or information given was accurate and clear and where appropriate you were kept informed about progress - Strongly disagree	The advice or information given was accurate and clear and where appropriate you were kept informed about progress - Don’t know / NA
We carried out the service as requested *	We carried out the service as requested - Strongly Agree	We carried out the service as requested - Agree	We carried out the service as requested - Disagree	We carried out the service as requested - Strongly disagree	We carried out the service as requested - Don’t know / NA
We delivered what we promised and dealt with any problems that arose *	We delivered what we promised and dealt with any problems that arose - Strongly Agree	We delivered what we promised and dealt with any problems that arose - Agree	We delivered what we promised and dealt with any problems that arose - Disagree	We delivered what we promised and dealt with any problems that arose - Strongly disagree	We delivered what we promised and dealt with any problems that arose - Don’t know / NA

Question 3

Overall, how satisfied were you with the service you received? *

Question 4

Do you feel that you were treated fairly? *

Yes

If you have answered no please explain your reasons in box below...

Question 5

Do you consider yourself to be disabled? *

Yes

Prefer not to say

Question 7

Is there anything we could do to improve your experience with Waste Services?

A-Z

Bathnes

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Waste Services Customer Survey