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Waste Services Customer Survey
Question 1
Which area(s) of our service have you recently had contact with?
*
Waste (black sack) Collections
Kerbside Recycling Collections
Garden Waste Collections
Street Cleaning
Container delivery - Kerbside Recycling Containers
Container delivery - Reusable Refuse Sack
Business Waste Collections
Recycling Centre - Pixash Lane
Recycling Centre - Bath CA site
Recycling Centre - Old Welton
Waste Campaigns and Enforcement Teams
Public Litter Bin Emptying
Question 2
Please tell us how satisfied you were with the service you received
*
Strongly Agree
Agree
Disagree
Strongly disagree
Don’t know / NA
Staff were polite, courteous and helpful
*
Staff were polite, courteous and helpful - Strongly Agree
Staff were polite, courteous and helpful - Agree
Staff were polite, courteous and helpful - Disagree
Staff were polite, courteous and helpful - Strongly disagree
Staff were polite, courteous and helpful - Don’t know / NA
Staff were professional & knowledgeable and resolved your enquiry or delivered the service within published response times
*
Staff were professional & knowledgeable and resolved your enquiry or delivered the service within published response times - Strongly Agree
Staff were professional & knowledgeable and resolved your enquiry or delivered the service within published response times - Agree
Staff were professional & knowledgeable and resolved your enquiry or delivered the service within published response times - Disagree
Staff were professional & knowledgeable and resolved your enquiry or delivered the service within published response times - Strongly disagree
Staff were professional & knowledgeable and resolved your enquiry or delivered the service within published response times - Don’t know / NA
The advice or information given was accurate and clear and where appropriate you were kept informed about progress
*
The advice or information given was accurate and clear and where appropriate you were kept informed about progress - Strongly Agree
The advice or information given was accurate and clear and where appropriate you were kept informed about progress - Agree
The advice or information given was accurate and clear and where appropriate you were kept informed about progress - Disagree
The advice or information given was accurate and clear and where appropriate you were kept informed about progress - Strongly disagree
The advice or information given was accurate and clear and where appropriate you were kept informed about progress - Don’t know / NA
We carried out the service as requested
*
We carried out the service as requested - Strongly Agree
We carried out the service as requested - Agree
We carried out the service as requested - Disagree
We carried out the service as requested - Strongly disagree
We carried out the service as requested - Don’t know / NA
We delivered what we promised and dealt with any problems that arose
*
We delivered what we promised and dealt with any problems that arose - Strongly Agree
We delivered what we promised and dealt with any problems that arose - Agree
We delivered what we promised and dealt with any problems that arose - Disagree
We delivered what we promised and dealt with any problems that arose - Strongly disagree
We delivered what we promised and dealt with any problems that arose - Don’t know / NA
Question 3
Overall, how satisfied were you with the service you received?
*
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Don’t know/Can’t remember
Question 4
Do you feel that you were treated fairly?
*
Yes
No
If you have answered no please explain your reasons in box below...
Question 5
Do you consider yourself to be disabled?
*
No
Yes
Prefer not to say
Question 6
What age band are you?
*
Under 25
25 to 34
35 to 44
45 to 54
55 to 67
68 to 79
80+
Prefer not to say
Question 7
Is there anything we could do to improve your experience with Waste Services?
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