Bath & North East Somerset Council - Tell Us Once

We are now providing a service called Tell Us Once.

If you choose to take up this service it means that you won’t have to send a copy of the birth certificate in the post as we will contact the child benefit agency and other government and Local Authority departments on your behalf.

If you would like to take advantage of this service you must bring in the completed child benefit form with the pre-paid envelope (this was enclosed in your bounty pack).

We have a supply of child benefit forms on our reception desk. If you arrive at least 15 minutes before your scheduled appointment time you can ask the receptionist for one and complete it ahead of your appointment. The form must be complete before you are taken through; if it is not the Registrar will not be able to send it for you.

In some instances we can fast track Child Tax Credit or Working Tax Credit applications with HM Revenue and Customs (HMRC) if you are receiving benefits that relate to your income.

In addition, the following organisations can be contacted if you ask us to:

Department for Work and Pensions
Jobcentre Plus
Housing Benefit and Council Tax Benefit Office
Library Service
Family Information services
HM Revenue & Customs (HMRC) – Child Benefit & Child Tax Credit or Working Tax Credit

Contact Details for HMRC

Tax credits enquiries

Changes that might affect your tax credits

Why, when and how you need to report a change and what happens if you don't.

Tax credits renewals - 31 January deadline for actual income

If you estimated your income when you renewed, you need to give the actual figure by 31 January - find out more.

Telephone

Tax Credit Helpline

For general information about tax credits

Business hours

8.00 am to 8.00 pm, Monday to Friday
8.00 am to 4.00 pm Saturday
Closed Sundays, Christmas Day, Boxing Day and New Year's Day

0345 300 3900

For customers who are deaf or hearing or speech impaired:

0345 300 3909 (Textphone)

A textphone allows you to type what you want to say rather than speaking into a mouthpiece. You can use a textphone instead of a voice telephone if you are deaf or have problems with your speech. It is not possible to speak to an adviser by phoning a textphone number.

If you're calling from abroad please telephone:

+44 2890 538 192

When you contact us please have your National Insurance number to hand.

Child Benefit

Child Benefit when your child is aged 16 or over

Information about Child Benefit if your child starts work or is doing further education or training.

How to claim Child Benefit

To claim Child Benefit you need to fill in a claim form. You can get one online, plus other information about claiming.

Telephone

Child Benefit Helpline

We can only discuss your claim with you personally. If your partner or someone else calls for you, we can only give them general advice - unless you have authorised them to act on your behalf.

General help and advice with your Child Benefit

Business hours

8.00 am to 8.00 pm, Monday to Friday
8.00 am to 4.00 pm Saturday
Closed Sundays, Christmas Day, Boxing Day, and New Year's Day

0845 302 1444

For customers who are deaf or hearing or speech impaired:

0845 302 1474 (Textphone)

A textphone allows you to type what you want to say rather than speaking into a mouthpiece. You can use a textphone instead of a voice telephone if you are deaf or have problems with your speech. It is not possible to speak to an adviser by phoning a textphone number.

If you're calling from abroad please telephone:

+44 161 210 3086

Tell Us Once - Births