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Bath & North East Somerset Council | ||||
MEETING: |
Corporate Issues and Partnerships Overview & Scrutiny Panel |
AGENDA |
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MEETING DATE: |
23rd September 2004 |
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TITLE: |
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WARD: |
ALL | |||
AN OPEN PUBLIC ITEM | ||||
List of attachments to this report: Appendix 1 - Communications Review Report | ||||
1 THE ISSUE
1.1 On 12th February 2004, the Corporate Issues and Partnerships Overview & Scrutiny Panel agreed Terms of Reference for a review of Council Communications with the Public. The Panel has undertaken this review because it recognised the importance of communicating well with the public and was concerned that, despite having been assessed as "Good" by the Audit Commission's Corporate Performance Assessment (CPA) and there being high levels of public satisfaction with most Council services, public satisfaction with the Council as a whole is falling year on year. A presentation outlining the findings of this review was made to the Panel at its last meeting on 29th July 2004.
2 RECOMMENDATION
2.1 The Corporate Issues and Partnerships Overview and Scrutiny Panel is asked to agree:
(1) That the recommendations outlined in section 4 of Appendix 1 of this report are submitted to the relevant Executive Member for consideration and appropriate action
(2) A time frame for the Executive Member to report back on actions taken in respect of these recommendations.
3
FINANCIAL IMPLICATIONS
3.1 The recommendations made in this report relate to making cultural and operational changes in the Council's communications processes. These are likely to be cost neutral but should have significant impacts on the effectiveness of Council Communication
4 RISK MANAGEMENT
4.1 A risk assessment related to the issue and recommendations has been undertaken, in compliance with the Council's decision making risk management guidance.
5 RATIONALE
5.1 The report assumes no changes to the organisational structure of the Council, particularly in regard to the provision of a Communications and Marketing function
6 OTHER OPTIONS CONSIDERED
6.1 None
7 CONSULTATION
7.1 Consultation has been undertaken through focus groups and via a workshop involving the Panel and Communications Officers
Contact person |
Anna Burgess, Overview and Scrutiny Projects Manager (01225 396053) Julia Dean, Acting Communications and Marketing Manager (01225 477827) |
Background papers |
None |
