We understand that some people genuinely struggle to pay their Council Tax and we will do all we can to help them. Please contact us straight away if you are having difficulty paying and we will do our best to help you.
We are always willing to listen, and once we know that there is a problem, there are a number of ways that we might be able to help:
- Set up a Direct Debit: If you’ve received a Reminder Notice this is a good opportunity to set up a Direct Debit with us. Setting up a Direct Debit to pay your Council Tax ensures your payments are made on time each month.
- Extra benefits: We can assess your circumstances to see whether you could claim Council Tax Benefit or any other benefit which will help you make the most of your current income. Council Tax Benefit reduces the amount of Council Tax that you are required to pay.
- Council Tax discounts / reductions: We will ask you about your circumstances to see if you could claim a discount / reduction on the amount of Council Tax you have to pay. For example, if you care for someone who lives with you, or you have special facilities in your home for a disabled person, you may be entitled to a reduction.
- Special payment arrangements: After issue of a Liability Order by the Magistrate, we will take into account the amount of money you earn and the bills you have to pay, and make a special payment arrangement based on what you can afford to pay. For example, we may agree to spread your payments over 12 months instead of 10, or we could set your payment schedule to make it easier for you to budget for your Council Tax payments.
Remember that we are here to help, so please contact us straight away if you are having problems making your payments.
Telephone 01225 47 77 77 and select option 3.
For further information about what happens if you can't pay and the process we adopt for recovering unpaid Council Tax, please follow this link.
If your account has been passed to a Bailiff company for collection, their contact details are as follows:
Bristow & Sutor Civil Enforcement Agents
Bartleet Road
Washford
Redditch
Worcestershire
B98 0FL
Telephone: 0871 677 0070
Fax: 0871 677 0072
Opening Hours for telephone enquiries are; Monday to Friday 8.30am to 5pm (8.30am to 6pm for card payments)
DG Collection Services Ltd
Richmond House
Avonmouth Way
Bristol
BS11 8DE
Telephone: 01179 381424
Fax: 05601 275057
Email: dg_collection@btconnect.com