If you do not agree with the decision that we have made about your benefit claim, you can either ask us to reconsider our decision and we will look at your claim again or you can ask for an appeal. Please write to:
Benefits
PO Box 2797
Bath
BA1 1WF
You normally have one calendar month from the date of our decision letter to do this. You may lose your right to a reconsideration or appeal if you do not write to us within one calendar month.
In your letter you should say that you would like us to look at your claim again and why you think our decision is wrong. We aim to look at your letter and give you a reply within ten working days. We will either confirm our original decision or tell you how we have changed that original decision.
If we decide that our original decision was right but you still disagree with it, you have the right to make an appeal to an independent tribunal. You will be sent a leaflet and form with our letter that gives you full details of your rights and how to make an appeal. Please read the leaflet carefully and follow the instructions that it gives you for completing the appeal form.
Please contact us for further information.