Bath & North East Somerset Council

Bus Passes

Diamond Travelcard: Free off-peak bus travel for older people and those with disabilities who live in Bath & North East Somerset

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From Thursday 17 May until Friday 25th May the Council's databases and software for issuing Diamond Travelcards will be undergoing upgrades and replacement. We regret that it will not be possible to issue new or replacement Diamond Travelcards during this period; normal service will be resumed from Monday 28th May 2012.

From December 2011 new ticket machines that can read smartcards are being introduced on most bus services across Bath & North East Somerset. Passengers will be advised by the bus driver when the ticket machines are ready to use and all bus passengers boarding with a Diamond Travelcard (or any other valid concessionary pass) will be required to place their pass on the smartcard reader EVERY time they get on the bus. Please note:

You may need to state your destination and you may still be given a zero-value ticket (depending on the practice of the bus operator).
If your pass does not work on the new smartcard readers but it appears to be valid, you will still be allowed to travel free of charge. At the earliest opportunity, you must apply to your local Council office for a replacement pass. There will be no charge to replace a faulty pass.

Please note that national age eligibility rules for bus passes have changed. If you already have a travelcard, you don't need to do anything. If you are about to apply for a travelcard and you were born before 6th April 1950, you became eligible on your 60th birthday. If you were born on or after that date, you will need to check. Please read the FAQs under ‘Related Documents’ on the top right hand side of this page, use the Directgov age calculator or phone Council Connect on 01225 39 40 41.

While-You-Wait Diamond Travelcard!

We offer a while-you-wait service at Council Connect Offices in Bath, Keynsham and Midsomer Norton for residents entitled to Diamond Travelcards.

Eligible residents can visit the Guildhall in Bath, Riverside in Keynsham or the Hollies in Midsomer Norton to collect their card.
There is no need to complete an application form. All you need is evidence of eligibility and proof of residence in Bath and North East Somerset.
A Council Connect team member will check the information you provide and take your photograph at no cost. Your card will be printed while you wait.
This service also applies to lost or stolen cards, as we will be able to confirm the status of your card and issue a replacement.
Please note that there will be a non-refundable charge for replacing lost cards.
If you are reporting a stolen card, you will need to give us the crime reference number that the Police gave you.
For further information about Diamond Travelcards and advice about the proof of eligibility and residence that we need, please access our 'Diamond Travelcard FAQs' under 'Related Documents' at the top right hand side of this page.
If you wish to apply for a Diamond Travelcard on the grounds of disability, please read the guidance under ‘Related Documents’ on the right hand side of this page.

Find out more about free off-peak bus travel for disabled and older persons by phoning Council Connect on 01225 39 40 41.

Traveline provides timetables and journey planners for bus, coach and rail services in the South West. Traveline is also available on tel. 0871 200 22 33 between 7 am and 10 pm (calls cost 10p per minute from landlines).

Transport Direct is designed to be the first complete transport journey planner for Great Britain. In addition to providing public transport information, you can compare car journeys with national and local public transport (excluding GB internal air).

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Contact Details for this page:

Team:

Council Connect

Address:

Riverside, Temple Street, Keynsham, Bristol, BS31 1LA.

Phone:

01225 39 40 41

Fax:

Email:

councilconnect@bathnes.gov.uk

Minicom: