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Foreword by the Chief Executive and Leader of the Council
1 Introduction
 1.1 Vision for 2005
 1.2 Our principles of customer service
 1.3 Leadership in partnership
 1.4 Local Strategic Partnership
 1.5 Paris Partnership
2 Priority Outcomes
 2.1 Social Inclusion and e-citizenship          
 2.2 e-democracy
 2.3 Raising Standards across our schools
 2.4 Improving the quality of life of children and young people
 2.5 Improving the quality of life of older people
 2.6 Promoting health and narrowing health inequalities
 2.7 Creating safer and stronger communities
 2.8 Transforming our local environment
 2.9 Meeting local transport needs more effectively
 2.10 Promoting economic vitality
 2.11 Public Service Agreement
 2.12 Local Strategic Partnership (LSP)
3 Our self-assessment
 3.1 TRANSACTIONS
 3.1.1 Types of Transaction
 3.2 ACCESS CHANNELS
 3.2.1 Customer Access to service
 3.2.2 Development of access channels 
 3.2.3 Increasing take-up of new access channels
 3.2.4 How we think our services will be accessed  
 3.2.5 The Government Gateway
 3.2.6 Broadband 
 3.2.7 Adoption of standards
 3.3 ENABLERS
 3.3.1 Infrastructure systems
 3.3.2 Mobile Technology
 3.3.3 Customer Relationship Management/Contact Management
 3.4 E-BUSINESS
 3.4.1 Impact of e-enablement on the future use of office space
 3.4.2 Intranet
 3.4.3 Financials
 3.4.4 E-procurement
 3.4.5 HR and payroll
 3.4.6 Asset management
 3.4.7 Office systems and teleworking
 3.5 ORGANISATIONAL DEVELOPMENT
 3.5.1 Business Process Change
 3.5.2 Key roles
 3.5.3 Progress over the last 12 months
 3.5.4 Engagement with professionals
 3.5.5 Programme and project management.
4 Resources
5 Risk assessment
Appendix A - Customer Access Programme
Appendix B Useful web links
Downloadable PDF version (847k)*

Implementing Electronic Government in 
Bath & North East Somerset

John Everitt, Chief Executive
Cllr Paul Crossley, Leader of the Council

 

Foreword by John Everitt and Paul Crossley

This is our second Implementing Electronic Government statement (IEG2) and we hope that you will find it informative. It summarises our approach to the challenges of e-Government and has been developed over the last six months with wide scale internal consultation and the involvement of key external partners. This document has been endorsed by our Council Executive and was approved by Full Council on 21st November. The Council is committed to delivering e-government in the Bath & North East Somerset area. We will ensure that, together with our partners, we achieve the maximum benefit and opportunities for people who live, work and visit here. Our IEG2 statement is a key element in the major programme of change currently underway within the Council. To support this we are in the final stages of selection of a strategic partner and anticipate a decision in December. We will review our IEG2 implementation plans accordingly with that partner early in 2003.

 
John Everitt, Chief Executive Paul Crossley, Leader of the Council
John Everitt signature Paul Crossley signature

 

 
 
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