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	Foreword by the Chief Executive and Leader of the Council
1	Introduction
1.1	Vision for 2005
1.2	Our principles of customer service
1.3	Leadership in partnership
1.4	Local Strategic Partnership
1.5	Paris Partnership

2	Priority Outcomes
2.1	Social Inclusion and e-citizenship
2.2	e-democracy
2.3	Raising Standards across our schools
2.4	Improving the quality of life of children and young people
2.5	Improving the quality of life of older people
2.6	Promoting health and narrowing health inequalities
2.7	Creating safer and stronger communities
2.8	Transforming our local environment
2.9	Meeting local transport needs more effectively
2.10	Promoting economic vitality
2.11	Public Service Agreement
2.12	Local Strategic Partnership (LSP)

3	Our self-assessment
3.1	TRANSACTIONS
3.1.1	Types of Transaction
3.2	ACCESS CHANNELS
3.2.1	Customer Access to service
3.2.2	Development of access channels
3.2.3	Increasing take-up of new access channels
3.2.4	How we think our services will be accessed
3.2.5	The Government Gateway
3.2.6	Broadband
3.2.7	Adoption of standards
3.3	ENABLERS
3.3.1	Infrastructure systems
3.3.2	Mobile Technology
3.3.3	Customer Relationship Management/Contact Management
3.4	E-BUSINESS
3.4.1	Impact of e-enablement on the future use of office space
3.4.2	Intranet
3.4.3	Financials
3.4.4	E-procurement
3.4.5	HR and payroll
3.4.6	Asset management
3.4.7	Office systems and teleworking
3.5	ORGANISATIONAL DEVELOPMENT
3.5.1	Business Process Change
3.5.2	Key roles
3.5.3	Progress over the last 12 months
3.5.4	Engagement with professionals
3.5.5	Programme and project management.

4	Resources

5	Risk assessment

	Appendix A - Customer Access Programme
	Appendix B Useful web links

	Downloadable PDF version (847k)

Implementing Electronic Government in
Bath & North East Somerset

Appendix B - Useful Web links

Web page	URL
Bath & North East Somerset Home Page	http://www.bathnes.gov.uk/
Best Value	Not available in the archive section
Citizen’s Panel	Not available in archived section
Customer Service Strategy information	http://www.bathnes.gov.uk/committee_papers/strategy/sc010410/ 20Customer.htm http://www.bathnes.gov.uk/Committee_Papers/Strategy/sc001121/ 11customer.htm http://www.bathnes.gov.uk/Committee_Papers/Strategy/sc000926/ 14Customer.htm http://www.bathnes.gov.uk/Committee_Papers/ResourcesCo-ord/rc020326/ 11CustomerAccess.htm
Government Interoperability Framework	http://www.govtalk.gov.uk/interoperability/egif_document.asp?docnum=534
Office of the deputy Prime Minister	http://www.odpm.gov.uk/
Office of the e-Envoy	http://www.e-envoy.gov.uk/
Web Accessibility Initiative	http://www.w3.org/WAI/

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Implementing Electronic Government in Bath & North East Somerset

Appendix B - Useful Web links

Implementing Electronic Government in
Bath & North East Somerset