About the Highway Management Service

With approximately 40 full-time equivalent staff and a revenue budget of around £5.5m, the Highway Management Service (part of the Council’s Environmental Services division) delivers maintenance and improvements to the area’s highways infrastructure. Comprising the Highways Maintenance, Highways Electrical and Intelligent Transport Systems and Public Rights of Way Teams, the service looks after a network of 1150km of adopted highway, some 900km of public rights of way and most of the infrastructure and furniture found on it, including 16,000 street lights and 2,000 illuminated traffic signs and bollards. You can find further information on all these functions on this website.

Our Commitment

Bath & North East Somerset Council is committed to providing efficient, effective and courteous services to the public. Environmental Services seek to ensure that service provision reflects this commitment consistently for all customers. 

We aim to:

• Ensure that the service we provide meets with our customers’ satisfaction.

              Target - 90%.

• Ensure that Highways Management staff are polite and courteous at all times.

             Target -100%.

• Acknowledge service requests and problems within 24 hours and respond fully within 15 working days.

             Target - 95%.

• Ensure that highways infrastructure is well-maintained and that defects are remedied within appropriate established timescales.

             Target – 95% of defects are remedied within established timescales.

• Co-ordinate works in the highway to minimise disruption to the public

             Target - <1 day of road closures / temporary traffic lights per km per year.

• Ensure that Public Rights of Way are adequately signposted from the road. 

             Target - 90% of signs present where required.

• Repair faulty street lighting under the Council’s control promptly.

             Target – 95% of faults repaired within 5 days.

• Carry out safety inspections in accordance with required frequencies.

             Target – 95% of safety inspections carried out within required timescale.

Please report any service requests or problems to Council Connect

·         Tel: 01225 39 40 41

·         Text (SMS): 07797 806545

·         Email: councilconnect@bathnes.gov.uk

·         Minicom: 01225 477 309

The contact centre is open:

·         Mon, Tue, Thu & Fri: 8am - 6pm

·         Wednesdays: 9.30am - 6pm

·         Sat & Sun: closed

Listening to our customers

The Highways Management Service is committed to delivering quality and recognising the importance of monitoring our service provision to improve quality & customer response.

We would appreciate it if you would spend a few minutes of your time to complete our short online survey. This will enable us to measure our performance against our published ‘Highways Management Service Charter’ and assist in our drive for continuous improvement.

Complete the short online survey here  (link to http://consultations.bathnes.gov.uk/inovem/consult.ti/HighwaysManagement/consultationHome

If you have any queries about this Charter, please contact Highways Management (a division of Environmental Services)

Mon – Fri   8:30 am – 5 pm

Tel: 01225 394337 Fax 01225 394343

E-mail: highways@bathnes.gov.uk

Website www.bathnes.gov.uk