About the Highway Management Service

With approximately 40 full-time equivalent staff and a revenue budget of around £5.5m, the Highway Management Service (part of the Council’s Environmental Services division) delivers maintenance and improvements to the area’s highways infrastructure. Comprising the Highways Maintenance, Highways Electrical and Intelligent Transport Systems and Public Rights of Way Teams, the service looks after a network of 1150km of adopted highway, some 900km of public rights of way and most of the infrastructure and furniture found on it, including 16,000 street lights and 2,000 illuminated traffic signs and bollards. You can find further information on all these functions on this website.

Our Commitment

Bath & North East Somerset Council is committed to providing efficient, effective and courteous services to the public. Environmental Services seek to ensure that service provision reflects this commitment consistently for all customers. 

We aim to:

• Ensure that the service we provide meets with our customers’ satisfaction (Target 90%).
  75% of our customers were satisfied with our service provision when surveyed in 2009
  
  
• Ensure that Highways Management staff are polite and courteous at all times (Target 100%).
  94% of people expressing an opinion in the Voicebox 14 survey in 2009 agreed that our staff are polite and courteous.

• Acknowledge service requests and problems within 24 hours and respond fully within 15 working days (Target  95%).
  93.54% service problems, complaints and service requests by letter or email were responded to within approved timescales.
  
  .
• Ensure that highways infrastructure is well-maintained and that defects are remedied within appropriate established timescales (Target 95%).
  80% of defects are remedied within established timescales.
  
  
• Co-ordinate works in the highway to minimise disruption to the public 
  (Target - <1 day of road closures / temporary traffic lights per km per year).
  0.54 days.
  
  
• Ensure that Public Rights of Way are adequately signposted from the road
  (Target 90%).
  92.16% of signs present where required.
  
  
• % of street lights and lit signs working as planned (Target 99%).
  99.5% monthly inspections current average.
  
  
• Carry out safety inspections in accordance with required frequencies
  (Target 95%).
  96% of safety inspections carried out within required timescale.
  

If you have any queries about this Charter
 please contact:
Highways Management (a division of Environmental Services)
Mon – Fri   8.30am – 5pm
Tel: 01225 394041  Fax 01225 394343
E-mail: highways@bathnes.gov.uk
Website:  www.bathnes.gov.uk

Please report any service requests or problems to Council Connect

·         Tel: 01225 39 40 41
·         Text (SMS): 07797 806545
·         Email: councilconnect@bathnes.gov.uk
·         Minicom: 01225 477 309

The contact centre is open:

·         Mon, Tue, Thu & Fri: 8am - 6pm
·         Wednesdays: 9.30am - 6pm
·         Sat & Sun: closed


Listening to our customers

The Highways Management Service is committed to delivering quality and recognising the importance of monitoring our service provision to improve quality & customer response.

We would appreciate it if you would spend a few minutes of your time to complete our short online survey. This will enable us to measure our performance against our published ‘Highways Management Service Charter’ and assist in our drive for continuous improvement.

Complete the short online survey here  (link to http://consultations.bathnes.gov.uk/inovem/consult.ti/HighwaysManagement/consultationHome