Has your bus turned up late?

OR

Do you have a general query about service provision?

We are interested in your complaints or compliments about bus services in Bath & North East Somerset so that we can form an accurate picture of the quality of the bus services within the region. 

85% of the bus services in Bath & North East Somerset are operated on a commercial basis by bus operators without financial support from the Council. Although the council has no direct control over the running of these services, we are keen to monitor passenger comments and complaints. Indeed, bus services in Bath & North East Somerset are now being closely monitored with the aid of the Public Transport Team's recently aqquired Mobile Data Capture Units. Based on the data captured, the Public Transport Team is working with operators to encourage them and help them improve their performance. If you would like to comment directly about these services you need to phone the bus operator or write to them.

For the 15% of services in Bath & North East Somerset that are financially supported by the council – Supported Services – the Council does have control over these services as they are run by local bus operators under contract to the Council. The Council undertakes surveys on supported services to ensure that the services are being provided as per the contract. The Council is also keen to receive feedback about these services from passengers for the same reason. If these bus services do not run as scheduled, the Council can deduct money from the operator’s next invoice as per the terms of their contract. 

We also deal with queries relating to:

• Bus Shelters and Stops
• Community Transport
• Diamond Travelcard - free bus pass

Please contact us via the details given at the left-hand side of this page.

For details on time tables please view the Time Tables and Journey Planners pages or use the links below: