Our Commitment

Bath & North East Somerset Council is committed to providing efficient, effective and courteous services to the public. Environmental Services seek to ensure that service provision reflects this commitment consistently for all customers. 

Parking Services aim to:

• Ensure that our customers are satisfied with the service we provide. (Target 90%) 57% of customers agreed service provision was satisfactory.

• Ensure that all service providers are polite and courteous at all times. (Target 100%) 67% of customers agreed politeness and courtesy was satisfactory.

• Respond to reported service problems within 24 hours, complaints within 5 working days and reply to letters within 15 working days (95%). All service problems, complaints and service requests were responded to within approved timescales.

• Report any defective equipment within 24 hours and repair it as soon as practicable. Service records show 100% of defects reported within 24 hours.

• Investigate, assess and respond to advisory disabled persons parking bay applications within 15 working days (Target 90%). Service records show 90% of responses were met within 15 working days.

• Assess eligibility of disabled blue badge applications and respond within 15 working days (Target 90%).

• Investigate, assess and respond to advisory keep clear marking applications within 15 working days (Target 90%). Service records show 95% of responses were met within 15 working days.

• To prepare, consult and implement temporary and permanent Traffic Regulation Orders within financial and predetermined timescales (Target 90%).

If you have any queries please contact:
Parking Services (a division of Environmental Services)
Mon - Fri 8am - 5pm
Tel:  01225 477134 Fax:  01225 477130
Website:  www.bathnes.gov.uk

The Role of Parking Services

We believe our parking services have a vital role to play in making B&NES an even better place to work live and visit

We aim to do this by trying to reduce traffic congestion and air pollution by the reduction of non-essential car use and by promoting alternative means of transport.

We aim to:

·   provide high quality parking services for residents, businesses and visitors

·   enforce the parking and traffic regulations fairly and firmly

We will:

• Respond to Parking related issues raised and if necessary introduce or amend existing arrangements
• Manage on and off street parking enforcement and controls
•  Cash collection from on and off street parking areas
• Control  and issue of permits and blue badges
• Reconcile, monitor and assess parking trends
• Maintain bus lanes, car parks and park and rides including parking infrastructure
• Responding to Challenges Representation and Appeals as a result of Penalty Charge Notices being issued
• Advertisement of Traffic Regulation Orders and management of records

How we will do it:

• focus our Civil Enforcement Officers on contraventions that have a serious impact on road safety or traffic flow
• Decisions based on the independent tribunals rulings when we enforce parking and traffic rules
• ensure that our Penalty Charge Notices are issued correctly and evidence is fully recorded
• ensure that appeals against tickets are responded to fully and in a timely manner
• respond to correspondence within legislative time frames
• process parking permit applications within 10 working days
• provide clear, up to date information about parking in B&NES
• ensure that if any surplus is made from enforcement it is spent on transport activities, such as, concessionary fares, road safety and highway improvements
• investigate allegations of fraudulent use of parking schemes such as residents’ permits and blue  badges
• work with the Police to protect our Civil Enforcement Officers against abuse and violence
• regularly monitor all of our standards and aims. Make improvements where necessary
• treat seriously any complaints, comments or suggestions made by the public