Contact:
  • Customer Service, Libraries & Information
  • Address:
    PO Box 3403, Bath, BA1 2ZG
  • E-mail:
    libraries@bathnes.gov.uk
  • Telephone:
    Tel: 01225 39 40 41  Text: 07797 806545
  • Fax:
    01225 477809
  • Minicom:
    01225 477309
  • Page Updated:
    14/09/2007
  • Author:
    Stephanie Myler
A to Z Index

 

The Way Forward

Customer Charter

 

Bath & North East Somerset Library + Information Service will make every effort to:

  • Make the network of services accessible to all individuals in the community and be efficient, effective & courteous in serving customers
  • Publicise information about the service in plain English in a variety of formats
  • Provide a welcoming, inspiring and appropriately facilitated environment for individuals and communities to access resources for information, learning & leisure
  • Ensure resources cover an appropriate range of subjects and are available in a variety of formats & languages to reflect the needs of the community and individuals within
  • Look for ways to improve and develop services through review in comparison to other similar services nationally & internationally and through consultation with our customers
  • Respond to customer comments and put things right quickly if we get them wrong

Did you know that Bath & North East Somerset Library + Information Service has:

  • Over a quarter of a million books in stock
  • More than 15,000 videos, DVDs & CDs
  • Access to more than 2 million items on the Foursite Consortium library catalogue
  • Over a million items borrowed in 2002
  • Around 100,000 enquiries made every year
  • More than three quarters of a million visits every year

And that

  • 60% of local people hold a public library ticket
  • Visiting libraries is the fifth most popular national pastime – more popular than football matches or the cinema

A special thank you to all customers who kindly agreed to appear in this publication

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