Contact:
  • David Jameson
  • Address:
     Carrswood RAC in Twerton, Bath.
  • E-mail:
    n/a
  • Telephone:
    01225 396011
  • Fax:
    01225 481171
  • Minicom:
    n/a
  • Page Updated:
    19/07/2008
  • Author:
    Michelle FIllary
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Community Day Services Team

Principles of service delivery

Dignity and independence

  • We will treat everyone with dignity and respect.

  • We will work in a way which reflects our professional integrity in offering a client centred service.

  • We will be open, honest and sensitive to the needs of service users.

  • We will take the wishes of service users seriously, and do everything possible within our remit to help them achieve their desired goal.

  • We will provide training and support where necessary

  • We will withdraw that support when it is no longer necessary.

  • Where support needs to continue, we will look for alternative means of support from the local community.

  • We will attempt to consult with all other professionals and agencies involved in the care of individuals referred to us.

  • We will observe strict rules of confidentiality.

Equality and rights

  • We will offer the service to anyone assessed to need a day service within the Social Services Department eligibility criteria, no matter what their form or degree of disability

Accountability

  • We will be accountable to the Director of Social Services and work within their standards and framework.
  • We will consult with individual service users, carers and other professionals

  • We will consult with service user groups and representative groups of other disabled people. 

  • We will involve staff in the consultation process.
  • We will make every effort to consult with all stakeholders and include their  views in our final decisions

  • We will monitor our work against recognised principles of good social care practice.

Local Activities

  • We will look for activities within the service users own locality.
  • We will only look further a field if it becomes obvious that a service users needs cannot be met in their own community

  • We will commission and develop projects within a local community to meet individual service users needs.

Health and Safety

  • We will work within the Health and Safety policies of Bath and North East Somerset Council.

  • We will assess the risk to service users and staff in carrying out any activity. We will assess the risk of all activities and placements

  • We will assess the risk to service users and staff in carrying out any activity. We will assess the risk of all activities and placements.

  • We will ensure that staff are appropriately trained in making such assessments.

  • We recognise that there will always be a risk in involving service users in Community activities, especially when they are not fully supported by staff. However, we will do all we can to inform the service user and their carers of any assessed risk, and provide training for the service user to minimise the risk.

  • If the risk is deemed to be unacceptable, and adequate safeguards cannot be put in place, we will not proceed with the activity.

  • Should the service user still wish to proceed with the activity on their own, we will provide them with a written statement of the risks, and the reasons why we are not prepared to be involved.

Insurance

  • We will ensure that there are adequate insurance provisions made for the activities that may be undertaken by our service users.
  • We will check that employers, social groups, sports activities are covered by their own insurance that covers our service users at whatever place they may be, and to whatever degree they use the facility.

Staffing

  •  We will support staff to provide a wide-ranging, flexible and imaginative service.
  • We will offer staff a support programme
  • We will set clear guidelines for staff to enable them to work in accordance with the team policy.
  • We will offer staff training informally as required and formally as available.

  • We will encourage teamwork and expect staff to support each other where-ever possible.

  • We will expect staff to work in a way that maintains their own safety and the safety of others, including following the directives of the lone working policy.

Service agreements and record keeping

  • We will negotiate with the service user, and their carers if appropriate, the scope of the work to be completed with that individual

  • This will be time limited and subject to review.

  • We will charge each service user an amount equivalent to the charges for day care services agreed by Council members. Currently , this is £1 per day. Charges will continue while we have an active involvement in the placement or activity that the service user is persuing.

  • When a service user is placed in a community activity where intervention from a member of our team is no longer required, we will review after six months and may close the case should our professional judgement lead us to believe that it is safe to do so.

  • Any further Social Service intervention will need to be made through the care management process.

  • No service will be provided without the agreement of the service user, and no service changed or withdrawn without consultation with the service user.

  • We will maintain strict standards of confidentiality, in relation to both written and spoken information.

  • Information kept on Database and in written records will be retained securely and in line with the Data Protection Act.

  • Service Users have a right of access to their personal records. Records will be made available as requested in line with local authority policy.

  • All service users will have the right to complain about the service they receive. We will provide information about the local authority complaints procedure and support service users who wish to complain.

  • .If appropriate, we will assist the service user to find an independent person to assist them in making their complaint

  • Complaints about the CDST should be made to the Team Manager for Community Adult Disability Services.

Quality Assurance

  • We will expect the highest quality of work to be achieved in all aspects of the work of the team. 

  • We will regularly review and evaluate the work of the team to ensure that quality is maintained. We will seek to resolve professional disputes by negotiation and co-operation, applying principles of fairness and equity as a means of resolution.
  • Although we do not expect this service to be a cheap alternative to other forms of day care, we will look for ways of demonstrating that it meets the requirements of best value policies.

  • We will endeavour to provide an innovative and forward looking service that is at the forefront of providing quality services for people with a disability. We realise that in order to achieve this, we will need to break new ground and challenge traditional thinking and practice. We will attempt to do this in a sensitive way, which facilitates change and development in all, and includes all members of our day services. We recognise that we are a development from, and stand alongside the existing services, and will do all we can to promote a spirit of co-operation and commonality between us all.