• a 'first stop shop' for information, advice and signposting to  a range of services available for eligible older people and younger disabled adults and carers in Bath and North East Somerset
• a telephone help line taking social services referrals for a range of services including:  Social Work, Occupational Therapy, Community Meals, Home Care and other community based services 
• a responsive social work service dealing with urgent referrals and crisis situations
• an information service for members of the Deaf community with a member of the Duty Staff who is a BSL user normally available between 9.30 and 11.30 Monday to Friday.

The Adult Care Duty Service is staffed by  trained Duty Officers responsible for taking referrals and giving basic advice. An experienced qualified social worker is also available who  can give advice and respond to urgent referrals.  

The standards of service you can expect from us:

• Staff will always identify themselves to you giving their name and designation when you call.  The staff member who first deals with your call or enquiry will take individual responsibility for ensuring, wherever reasonable and possible, that your requirements are met.
• Staff will treat you with politeness and respect
• Your call or enquiry will be dealt promptly and efficiently by staff
• All staff will be helpful and knowledgeable
• We will provide an accessible service where service users are able to give feed back in terms of both compliments and complaints

The Adult Care Duty Service is committed to improving performance. To do this we need to measure our performance by asking some of the people who use our service to complete a brief exit interview.  Service users do not have to cooperate with this process although their assistance is appreciated. Any information obtained will be treated in the strictest of confidence.

How to make a compliment or a complaint:

The Adult Care Duty Service welcomes complaints and compliments. If you should wish to make a complaint a copy of the procedure is available on the link below. You may wish to telephone the Adult Care Duty Team on 01225 477000 and ask to speak to the service manager, or alternatively you can contact the Complaints Procedure Manager on 01225 477931.   

How to make a comment or complaint about our service