Contact:
  • Waste Services
  • Address:
    Keynsham Town Hall, Temple Street, Keynsham, BS31 1ED
  • E-mail:
    councilconnect@bathnes.gov.uk
  • Telephone:
    01225 39 40 41
  • Fax:
    01225 477809
  • Minicom:
    01225 477309
  • Page Updated:
    19/07/2008
  • Author:
    Waste Services
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Refuse Frequently Asked Questions

Refuse Collections

What is my collection day?

To find out your collection day, please contact Council Connect on 01225 39 40 41 or email councilconnect@bathnes.gov.uk

When should I put my refuse out?

You should leave your refuse out from 7am on the day of collection. If you have to place your rubbish on the pavement for collection it should not be placed out before 8pm the evening before.   You may be liable to a £50 fine if your refuse is put out too early.

Although the time of our collection is broadly the same each week, we cannot guarantee this.  It is important to make sure your refuse is put out by 7am on the correct collection day.  To find out your collection day, please go to www.bathnes.gov.uk/myarea.

Where should I leave my refuse?

For the majority of properties, you should leave your refuse at the front edge of your property for collection.

Edge of property means that rubbish should be placed in a location that is visible to the collectors, at the edge of your property and does not require the collectors to enter more than a few paces on to your property.  If you have to place your rubbish on the pavement for collection, care must be taken to ensure that is does not block access or cause an obstruction.  You must not put your waste on the highway before 8pm on the day before your collection.

If you require any further advice, please contact Council connect on 01225 39 40 41 or email councilconnect@bathnes.gov.uk.

Where should I put my rubbish out if I share a drive?

You will be required to make your rubbish available for collection at a point nearest the highway.  Advice on this can be obtained by contacting Council Connect on 01225 39 40 41.

I live in a flat.  Where should I put my rubbish?

If you live in flats currently serviced by a large container (bulk bin), please use these facilities. For residents in flats without this provision, rubbish should be placed at the front edge of your property.  Rubbish will only be collected from street level and we will not go down steps into cellars or basements.

What if I feel that rubbish is causing an obstruction on the footpaths in my area?

Residents must keep their rubbish within the boundary of their property.  If rubbish has to be placed on the pavement for collection it should not be placed out on the pavement until after 8pm the day before the collection day and every care should be taken to make sure that they do not cause an obstruction. 

The Council have powers to issue fixed penalty notices of £50 (current rate) where rubbish is placed out in advance of collection day.  To report a problem in your area please contact Council Connect on 01225 39 40 41.

I am concerned about the visual impact leaving rubbish at the edge of my property may have.  What can I do about this?

Rubbish should only be placed out on the pavement from 8pm the evening before the scheduled collection day.  If animal scavenging is a possible problem in your area you are advised to store your rubbish in a dustbin (lid on) and place it at the edge of your property for collection. 

If you have specific concerns about cleanliness then please contact Council Connect  on 01225 39 40 41 or email councilconnect@bathnes.gov.uk who will be able to address these issues promptly.

What if I need help with my collections?

If you are not capable of moving your refuse to the edge of your property and there is no-one else living with you who can help, we can arrange an assisted collection.

Please contact Council Connect on 01225 39 40 41 or email councilconnect@bathnes.gov.uk for an application form.

What containers can I use for my refuse?

You can present your refuse in any suitable container.  This is usually black sacks or a conventional dustbin.  Please do not use wheeled bins as our vehicles may not have the appropriate lifting gear to empty them. Please note, the Council does not supply containers.

What happens if my bin is missed?

Please make sure you have put your refuse out at the right time and location and that the rest of your road has been collected.

 If you do need to report a problem, to ensure that we can return promptly if necessary, please contact Council Connect by the end of the next working day following your scheduled collection.

Although the time of collection is broadly the same each week, we cannot guarantee this.  It is important to make sure your refuse is put out by 7am on the correct collection day.

What happens during Bank Holidays?

We will collect your refuse on all bank holidays except Christmas, Boxing Day and New Year. To find out when your revised collection days are during this time, please go to   Bank Holiday Collections.

To find out more about your refuse collections please go to Refuse Collections.

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Bulk Waste Collections

How can I get rid of large items?

There are three main options available:

  1. You can take them to one of our three Recycling Centres for reuse, recycling or disposal.
  2. Reusable items may be collected free of charge by the SOFA Project or Genesis Furniture Project at their discretion. For more information go to Bulky Waste Collections.
  3. The Council can collect large items for a charge. For more information go to Bulky Waste Collections.

How do I arrange a bulky waste collection?

To arrange a bulky waste collection, you will need to contact Council Connect on 01225 39 40 41 or email councilconnect@bathnes.gov.uk. There is a charge of £25(£12.50 concessions) for up to three items (e.g. a 3 piece suite). This service includes the collection of fridges and freezers.

To find out more about bulky waste collections, please go to

Bulky Waste Collections.

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Clinical Waste Collections

What is clinical waste?

Clinical waste can include human or animal tissue, blood or bodily fluids, excretions, medicines or other pharmaceutical products, swabs or dressings, syringes, needles, finger pricking devices and lancets.

How do I get my clinical waste collected?

Please contact Council Connect on 01225 39 40 41 or email councilconnect@bathnes.gov.uk

How do I find out my collection days?

Collection days are Friday and Saturday.  To find out when your collection will be, please contact Council Connect on 01225 39 40 41 or email councilconnect@bathnes.gov.uk

How do I get a container?

You can get one through your doctor or pharmacist.  To find out more, please go to Clinical Waste Collections.

To find out more about clinical waste collections, please go to Clinical Waste.

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Duty of Care

What is the Duty of Care?

Duty of Care means that as a householder you are responsible for the correct disposal of your waste even if it is collected by someone else.  If you are paying someone else to take your waste away for you, you need to make sure that they are licensed to carry waste.  For more information go to Duty of Care.

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