Ensure that our customers are satisfied with the services we provide.

Target 83%

Currently, 82% of our customers agree that our service provision is good.

We will ensure that all our service providers are polite and courteous at all times.

Target 100%

Respond to reported service problems within 24 hours, complaints within 5 working days and reply to letters within 15 working days.

Target 95%

Ensure all parks reach the specified service standards on a monthly basis for general maintenance and visitor experience.

Target 75%

Ensure all playgrounds reach the specified service standards on a weekly basis for general safety and maintenance.

Target 100%

Ensure all trees are safe by completing required annual number of inspections in tree programme.

Target 100%

Host a range of excellent outdoor events each year.

Target 100 event days