Contact:
  • Combe Down Stone Mines
  • Address:

    Bath & North East Somerset Council, 10 Palace Yard Mews, Bath, BA1 2NH

  • E-mail:
    stone_mines@bathnes.gov.uk
  • Telephone:
    01225 477200
  • Fax:
    01225 425249
  • Minicom:
    N/A
  • Page Updated:
    22/11/2008
  • Author:
    Vanessa Dale
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Fact Sheet 1

How to Raise and Get Answers to Your Questions

Contacting the Project Team Direct

 

The Project Team can be contacted by telephone during office hours on 01225 477200. Office hours are 8:30am – 5:00pm Monday to Thursday and 8:30am – 4:30pm on Fridays.

You can write to the Project Team at:

Combe Down Stone Mines Project Team

Bath & North East Somerset Council

10 Palace Yard Mews

Bath, BA1 2NH.

You can also email the team at: stone_mines@bathnes.gov.uk

Combe Down Stone Mines Community Association

Should you wish to contact the Association you can do so through the Secretary, David Morris, 18 Combe Road, Combe Down.  (01225 837378)

Emergency Contact

If you suspect the situation is life threatening you should call 999 first.

If the situation is not life threatening you can contact the Project Team on the above number during office hours, outside these hours you can call 01225 477477.

The Information Centre - 199 Bradford Road, Combe Down

CDSM_Information_Centre_03

The Information Centre is open on Mondays from 1pm – 5pm and on

Wednesdays from 3pm – 5pm.

A member of the Project Team is on hand to answer general queries and on Wednesdays from 3pm – 5pm

An appointment can be made to speak to an engineer between 5:00pm and 7:00pm on any Wednesdays evening.  Please call the project team (01225 477200), allowing 24 hours notice.

If your question cannot be answered immediately it will be recorded on the Issues Pad. Contact details and details of your query will be noted as will an agreed date and method of response i.e. phone call, letter.

You will be given a copy of this record which has a reference number, should you need to contact the Project Team regarding your query.

The Project Team will endeavour to find out the information needed to answer your query and respond to you within the agreed time.

Combe Down Stone Mines Community Association Public Meetings

The Association holds public meetings on the fourth Thursday of every other month commencing at 7:30pm, at the Holy Trinity Church, Church Road.  Agendas are published in the Information Centre window.   All residents of Combe Down and Association members are welcome to attend the meetings.  These meetings are attended by an engineer from Scott Wilson who gives a summary of progress and by members of the Project Team. The meetings provide an opportunity to raise any questions you may have about the project.

Newsletters

Newsletters are sent out to households periodically covering recent developments and news about the project. The Newsletters are also available in the Information Centre.