Water is essential to life, but having clean, available
drinking water is something that we often take for
granted.
The majority of properties within Bath and North East Somerset
receive their water from a water company (mains supply) with the
remaining properties using smaller private water supplies.
Mains water is provided by either of the following two water
companies:
Private Water Supplies
Private water supplies are generally situated in the more rural
and agricultural parts of the region, with the source of
the supply as a well, borehole, stream, river, lake, pond or
spring. Ideally the supply system, including the
headworks and pipework, should be regularly maintained.
However, this is often not the case and contamination can
arise.
To check the quality of any multiple supplies Bath & North
East Somerset Council undertakes a monitoring programme. If
you have a supply which is serving your property only and are
concerned about the quality of your private water we will sample
the supply on request.
Monitoring
The results of the analysis of samples from private water
supplies are compared with the relevant drinking water
standards as laid down in the Private Water Supply Regulations
1991. These regulations are currently under review. Any
failure is taken up with the water supplier.
Complaints
Water Quality
If your complaint relates to the quality of a mains supply from
either Wessex Water or Bristol Water Plc then we would recommend
that you contact that company initially, then contact us if
you are unhappy with their response.
Other Complaints
For complaints such as billing and meter charging, please
contact Ofwat.
For complaints about rivers, reservoirs or other water courses
please contact:
