The Catering Service Will:

• Ensure that our customers are satisfied with the service we provide (Target 90%)
  87% of customers were satisfied with the service provided.
• Ensure that all service providers are polite and courteous at all times (Target 100%)
  100% of customers agree that their enquiry was dealt with in a polite and courteous manner.
• Respond to any reported service problems within 24 hours (Target 95%), complaints within 5 working days (Target 95%), and send a full reply  to a letter within 15 working days (Target 95%).
  88.9% of reported service problems dealt with, within 24 hours.
  94.4% of complaints dealt with, within timescale.
• Seek the views of customers by conducting at least one major survey annually and others on a ongoing basis, to facilitate continuous service improvement (Target 90%)
  100% of customers have been surveyed annually.
• Provide on request meals for special diets (Target 90%)
  74% of customers expressed satisfaction and met their requirements.
• Carry out three times per annum food hygiene checks that meet the requirements of 1995 Food Hygiene Regulations
  125% of hygiene checks carried out.

Catering Services

Mon - Fri 08:00 am - 17:00 pm
Tel: 01225 394424   Fax: 01225 395399
Supporting the Counil's Vision, Priorities and Values
E-Mail: catering@bathnes.gov.uk
Website: www.bathnes.gov.uk