Catering Services Action Plan 2008
Survey data
- Annual Customer Survey results April 2007 - April 2008
- 19 Customers Surveyed with 29% responce rate
Areas of Satisfaction
- 84% of customers are aware of who to contact regarding service
provision and no-one is dissatisfied with our availability when
they wish to contact us.
- 93% of Customers agreed that overall our service had improved
over the last year.
- 100% agreed our staff were polite & courteous at all
times.
Feedback & Comments on improving the service we
provide
Customers have confirmed that we have maintained our high
standards in all areas of operation. A number of suggestions have
been made by customers as ways of improving service levels which
will be addressed at client meetings.
Action Plan to maintain/improve standards
- We will sustain the rigorous regime of Quality Control checks
to monitor and ensure that food quality & portion size are
consistent.
- Contact with the customers is a key factor in addressing areas
where customers are unhappy with the service we provided and also
keep them aware of developments within our service. To improve this
communication we will continue scheduled regular meetings with
schools to discuss requirements at frequencies agreed with the
client.
- Awareness of nutritional value and source of what we eat is now
becoming more important to customers. We will promote menus to
Governors, Head Teachers and Parents with an emphasis on quality,
healthy foods and continue participation in 'Food for Life for
Bristol&Bath.
