Public Protection Service Charter
(Air and Water Quality, Animal Health and Welfare, Food Safety
and Food Standards, Helath Development, Health and Safety at Work,
Licensing and Trading Standards)
Bath & North East Somerset Council is committed to providing
efficient, effective and courteous services to the public. The
Public Protection Service seeks to ensure that service provision
reflects this commitment consistently for all customers.
Public Protection aims to:
- Ensure that our staff will be courteous and helpful at all
times (Target 100%)
- Respond to all service requests within 5 working days and reply
to letters within 15 working days (Target 95%)
- Ensure that members of the public are satisfied with the
service we provide and feel they have received clear and
helpful advice (Target 85%)
- Ensure that business customers of Public Protection are treated
fairly and that they feel the contact they had was helpful
(85%)
- Ensure all visits to businesses are carried out on the basis of
risk assessment and that the reason for the visit is clearly
explained where appropriate (Target 100%)
If you have any queries please contact:
Public Protection (a division of Environmental Services)
We also adhere to the Council’s
official complaints procedure policy and Freedom of
Information (FOI) deadlines.
For details and a copy of the corporate complaints leaflet
please speak to a member of staff at any of our offices or visit
our website.
Complaints - Procedure - Bath & North East Somerset
Council
- From the day we receive any complaint we will send a full reply
to formal complaints within 20 working days
- If we need to make further investigations we will tell you
within the 20 working days
- Freedom of Information requests dealt with within 20 working
days.
We want to know what you think about the service we provide.
Please take the time to fill in our online Public Protection Survey
