Voicebox is one way in which the Council’s customers, residents and those who use its' services can help turn the Council's vision of 'making Bath and North East Somerset a better place to live, work and visit' into reality. Because Voicebox is THEIR voice.

Voicebox started as the council’s citizen’s panel in 1999.  The panel consisted of 1500 members who were regularly asked about a variety of issues.  In Spring 2006 the Council decided to disband the panel in favour of a random postal survey.   This means that we now contact a fresh sample of 2500 residents every spring and every autumn, which gives more people the chance to have a say.  This method of surveying is also more in keeping with the Governments preferred way of measuring satisfaction with local councils, which means we can compare the governments figures to our own.

The use of surveys helps us to keep the Council in touch with what the people think. By regularly seeking the views of its citizens, through Voicebox and through other channels, the Council can make informed decisions that truly reflect the needs and priorities of the people.

Voicebox is currently used mainly for tracking trends in residents’ views and use of Council services, some of the most common topics for inclusion in the surveys include questions on transport and roads, customer services, waste and recycling and parking.

The most recent survey that was undertaken was Voicebox 13 in November 2007.  This is currently being analysed. Satisfaction information is available on this website.

For more information on Voicebox contact Communications & Marketing, see contact details below. Or email Communications & Marketing direct.

For more information on Voicebox contact Communications & Marketing, see contact details below. Or email Communications & Marketing direct.