BVPI
Implementing Electronic Government in Bath & North East
Somerset
The implementation of E-Government will make a major
contribution to the social, economic and environmental well-being
of our area and and improve services to you, our
customers.
Our vision for the future has been
developed using local and national information about what the
public want and also our developing awareness of what is made
possible through best use of technology. It's also been reviewed
and revised in the light of the national framework proposed
in the National
Strategy for Local e-government.
We've surveyed a sample of local people using our citizens
panel, and the results of service specific consultations
and feedback through consultation and complaints. We've also
involved our front-line staff in identifying opportunities for
improvement via Best Value reviews and other means.
The over-riding outcome is that people want to be able to
contact the Council easily, at a time to suit their convenience,
and have their business with the Council dealt with effectively and
efficiently (through a single contact if possible). The preferred
means of contact is by phone (78%), with a desire for extended
availability during the early evening and at weekends. A similar
percentage want to be able to visit a one-stop service point.
Internet and digital TV are still identified by a comparatively
small percentage as an access route of choice but we anticipate
this growing as more becomes available on line.
Our vision, and the route to achieving it, were outlined in
2000/01 in our Customer Access Strategy and our Information
Systems Strategic Development Plan, supported by linked
Accommodation and Human Resource strategies. Our Implementing
Electronic Government (IEG) Statements draw these together and
build on them.
