Council Connect
Customer Services
The Council Connect contact centre deal with telephone,
text and email enquiries. All the contact details are
available below:
The contact centre are open:
- Mon, Tue, Thu & Fri: 8am - 6pm
- Wednesdays: 9.30am - 6pm
- Sat & Sun: closed
Out of office hours there are various
pre-recorded messages and email options available for you to access
more information.
If you prefer to speak to someone in person, then you can
visit our Council Connect Offices listed
below.
- The Guildhall in Bath
- Trimbridge House in Bath.
- The Hollies in Midsomer Norton
- Riverside in Keynsham (customer services moved from Keynsham
Town Hall on Mon 30th July 2007)
If you need more details about locations and opening hours,
visit the Council Offices
page.
We always aim to offer the same high level of customer service
and respond to your enquiries quickly and efficiently, however you
choose to contact us. Our Customer Service Standards and
performance levels are available for you to read and comment
on. For more information, choose the category you would
like more information on, from the links below:
Council Connect Contact Centre
For customer enquiries answered by phone and email, read the
Contact
Centre Service Charter.
Council Connect Local Offices
For customer enquiries dealt with "face to face" at our offices,
read the Local
Offices Service Charter.
Performance Targets - see how we're doing
Performance Targets 2008
Performance Targets 2006/7
Performance Statistics 1998-2005
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