Information about this building has been split into the following sections:

• Opening hours
• Services available from the office
• The building's location, and how to get there
• Other facilities available at the office
• Other information about the building

Please email us if there is any further information that you would find useful on this page.

Services available at this Office

Council Connect can be found through the Cashier's Entrance to the Guildhall (the far left entrance as you face the building). Automatic doors lead into the main building and level access entry is available into the customer services area.

We've recently refurbished the office to improve the facilities for you, so we'd like to know what you think.  You can find out more about what we've done on the Guildhall refurbishment page.

Services you can access include:

The self-service area (situated through the door on your right as you come into the building):

• Make payments for council services using the self-service kiosks
• Access the Council's website using the self-service computers
• Use the telephones to contact other Council departments

The main Customer Services area (for all customer enquiries including the following):

• Reporting any Cleansing, Highways, Parks & Open Spaces or Street Lighting or Waste (refuse, recycling) issues. Ordering of recycling boxes, Garden Wheelie bins, Special Collections etc.
• Council tax and benefit enquiries, council tax payments, council tax appeals
• Receipt of/checking claims for the above
• Non-Domestic Rates enquiries
• Bus Pass applications
• End of Life Vehicle requests
• Penalty Charge Notice payments
• Residential/Visitor Permits
• Business Permits
• Contractor Permits
• Receipt of PCN appeals
• Issuing of Disabled Badge forms
• General enquiries for any council service

Electoral Services can also be found through this entrance. Turn left past the main Customer Services area - Viewings of full electoral register, Obtain application forms and any electoral queries.

Through the main entrance (nearest Bath Abbey) you can find:

• Bath Records Office - Information and archives about Bath i.e. records of Charters & Deeds; Surveys and Leases; Rentals & rates; Council Minutes; Chamberlain's accounts; Church records etc. - http://www.batharchives.co.uk/
• Registrar's Office - Registering Births and Deaths, Civil Partnerships, Marriages and Commitment Ceremonies

Other Facilities

• Guildhall market:  The public market in the Guildhall has every and anything you might be looking for... Café, Hardware, Books, Jewellery, Fancy Dress, Sweets, Cold Drinks, Birthday Cards, Haircuts, Bags, Hot Crepes, Rugs, Flags, Haberdashery, Hair Products, Cooked Meats, Pet Foods, Ethnic and Vegetarian Foods, Giftware, Key Cutting, Bric-a-Brac, Cheese, Filled Baguettes, Bacon, French Foods, Leather goods, Balloons, Home ware, Freshly Ground Coffee, Electrical, Takeaway Illy Coffee.
  
  
• Open 8am - 5.30pm Mon-Sat
• Toilets: No public toilets on site.
• Guide dogs allowed.
• Access to Guildhall market is through the front entrance, turn right - press disabled access button for entry.

The Guildhall as a venue: The magnificent Banqueting Room hung with original Georgian paintings can accommodate up to 360 people theatre style for a conference or 200 for a dinner. Several smaller rooms are available within the building for breakout rooms, exhibitions or receptions.

The Banqueting Room is can be viewed by members of the public, at the councils discretion, between 09:00 - 17:00, Mondays to Fridays.