40  How complaints will be dealt with

40.1  The Licensing Authority will investigate complaints against licensed premises with regard to matters relating to the four licensing objectives. In the first instance, complainants are encouraged to raise the complaint directly with the licence holder or business concerned to seek a local resolution.

40.2  Where an interested party (such as a local resident or residents’ association) has made:

• valid representations about licensed premises, or
• a valid application for a licence to be reviewed

the Licensing Authority encourages parties to arrange a conciliation meeting to address and clarify the issues of concern where practicable. 

40.3  Nothing in this Policy shall restrict the right of an interested party or responsible authority to call for a review of a licence or make relevant representations in accordance with the Act. 

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