Customer Access is about providing the right information and support to all our customers, at the right time for them and in the right way.  So whether someone contacts us at a local office, by phone, post or email, we want to be able to provide the same quality service. 

But we can't do this on our own, which is why we need your help! 

By working together, as public service providers, we have a great opportunity to provide the best possible services for our local residents.  So hopefully, the first time they contact any one of us, we can help them access all the information and advice they need.

The workshop you attended in February 2010 was the first stage in identifying how we could achieve this, by working together in a more integrated way.  Details of the presentations from the day are available under Related Documents, on the right hand side of the page .

The presentations and 'life events' scenarios are also available in PDF format at the bottom of the page. (If you don't have access to Microsoft Applications).

We'd also like to extend our thanks to everyone who attended and made this a very positive start.

Next steps - we will be organising more workshops very soon:

• We want to run another, similar event for people that were unable to attend in February.  So we can get more potential partners aware of the general direction.
• Then we'll arrange several smaller, more specific sessions.  So those of us with more obvious 'customers in common' can start designing how we might work together.