Contact:
  • Revenues & Benefits
  • Address:
    PO Box 2797, Bath, BA1 1WF
  • E-mail:
    revenues_benefits@bathnes.gov.uk 
  • Telephone:
    01225 39 49 59
  • Fax:
    01225 477809
  • Minicom:
    01225 477309
  • Page Updated:
    21/11/2008
  • Author:
    Council Connect
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Housing and Council Tax Benefit Information System

How to access the 24 hour information line

Bath and North East Somerset Council is committed to giving you access to information and services in an effective and efficient manner. As well as being available in offices to help you we have a wealth of knowledge on both the website and available through an automated telephone service.

It's available 24 hours a day, 365 days a year so you can get information and advice at a time that suits you. Please let us know if there is anything that you cannot find so we can keep improving our service.

As general enquiries can now been answered by this automated service, our staff will have more time to deal with difficult enquiries and to process your claims.

 

 

Telephone

We have set up a service to provide you with access to information 24 hours a day, 356 days a year. The Automated Telephone Information Service gives you instant access to information about Council Tax, Housing Benefits and Council Tax Benefits and the facility to order various forms. The lines are available 24 hours a day, 365 days a year.

Call 01225 39 49 59

This is an automated service, however in order to help you get to the information you are most interested as quickly as possible, we have set up "hot keys" - a number you can press on your telephone that by-passes some of the menu options straight to the pertinent options - that can be used only during the introduction to the service. Hot keys can be found for information about:

 

Hot Key Numbers

Council Tax enquiries

HOT KEY 1 - General information on Council Tax Setting this year’s Council Tax amount and where your money is spent.

HOT KEY 2 - Valuation Bands, Student Exemptions, Exempt dwellings, Discounts (including single person’s allowance) and disabilities. What to do if you think your bill is wrong. How to obtain an explanation of your Council Tax bill.

HOT KEY 3 - Moving in or out of a property. Applying for a discount including single person’s allowance. Advising us of a change in your circumstances. Applying for an exemption for an empty property

HOT KEY 4 - Make a payment by debit or credit card. Set up a Direct Debit. General advice on payment.

HOT KEY 5 - Help if you are having difficulties paying your bill.

HOT KEY 6 - If you have received a reminder letter, summons or notice of a bailiff visit.                

 

Benefit enquiries

HOT KEY 7 - To request a benefit application form be sent to you.

HOT KEY 8 - To request a ‘Change in Circumstance’ form be sent to you.   

HOT KEY 9 - You disagree with a decision we have made and you want us to look at your claim again or you wish to appeal.

 

Business Rates enquiries

HOT KEY 0 - To access the helpline for Business Rates enquiries