Contact:
  • Customer Services & Revenues and Benefits
  • Address:
    PO Box 2797, Bath, BA1 1WF
  • E-mail:
    councilconnect@bathnes.gov.uk 
  • Telephone:
    Tel: 01225 39 40 41  Text: 07797 806545
  • Fax:
    01225 477 809
  • Minicom:
    -
  • Page Updated:
    27/01/2010
  • Author:
    Council Connect
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Related Documents

Revenues & Benefits Annual Report 08/09 (625kb) PDF Revenues & Benefits Annual Report 08/09 (625kb) PDF

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Annual Report 2008/09

Revenues & Benefits Service

The purpose of the Report

This report has been produced to show residents, Councillors and the Council's partners the importance of the Revenues & Benefits Service. The service raises revenue to fund local services and provides financial support for people who need it, through Housing & Council Tax Benefits.

The report shows how the work of the Revenues & Benefits contributes to the Council's vision and core values. It gives an overview of the services and activities delivered during 2008/09 and provides specific examples of how the service has been improved to benefit a range of customers.

Contents

The Revenues and Benefits Annual Report contains the following information:

  • A foreword by Ian Savigar, Head of Revenues and Benefits & Council Connect
  • A supporting quote by Councillor Malcolm Hanney, Deputy Leader and Cabinet Member for Resources.

The report covers the main successes achieved and challenges faced by the service during 2008/09 and details the work of the following teams:

  • Benefits
  • Business Rates Collection
  • Council Tax Collection
  • Debt Recovery
  • Fraud & Investigations

The report also contains key financial information about the Revenues and Benefits Service, as well as details about our current Customer Services Standards and how we are performing against our targets.  We are looking to change how we measure the success and quality of our services, and would welcome any ideas about this.

The Revenues & Benefits Service joined together with Council Connect (the Council’s customer services team) in 2007.  This report does contain key highlights about how we’ve worked together to improve services for our customers.  For more details about Council Connect services, read the Council Connect Annual Report.

How to obtain a copy of the report 

The report can be downloaded from the link in the 'Related Document' section at the top right hand side of this page. Printed copies are also available at all our Council Connect Offices.

Comments & further questions?

If you have any comments you would like to make, or questions you would like to ask, please complete the online comments form and we will deal with your enquiry as soon as possible.