The council has a statutory obligation to provide out of hours access to certain council services in cases of emergency.
The Council provides an emergency out of hour’s service for members of the public to report incidents that require immediate attention. General enquiries that are not classed as an emergency should be reported during normal working hours (8am – 6pm, 9.30am – 6pm on Wednesdays). Definitions of emergencies and non-emergencies can be found on the table below:
|
Emergencies: |
Non Emergencies |
|
- Fallen trees across the highway |
- Missed bin collection |
|
- Broken glass on highway ** |
- Request for street sweeping |
|
- Used syringes in public places ** |
- Library queries |
|
- Road Traffic Collisions |
- Council tax queries and payments |
|
- Unsafe buildings |
- Reporting potholes |
|
- Imminent flooding of property (see flooding) |
- Reporting faulty street lighting |
|
|
- Abandoned vehicles |
|
|
- Vehicles obstructing the highway (these are handled by the police) |
** = An immediate response for this issue may not be forthcoming depending upon the size and exact location of the issue being reported. If deemed non-emergency after being reported, these items may not be removed until the following day - or possibly the following working day. This decision is made by the relevant emergency callout officer
The council does not supply a sandbag service for properties in threat of flooding from water courses, sheet run off, flooding from blocked road gullies and drains. Where a property may be in danger from flooding the responsibility lies with the property owner or occupier to supply their own sandbags before the threat becomes a reality.
Residents can buy sand and bags separately, so they can be stored indefinitely and only made into sandbags in times of need. Appropriate bags and sand are available from local builder’s merchants. . Further information regarding flooding can be found by following these links:
BathNES flooding information
BathNES emergency flooding information
Environment Agency
Sewerage & Water Supply
Bath and North East Somerset council does not provide any response to issues regarding sewerage and water supply. In these instances, residents are advised to contact their water supplier directly. This will either be:
If you are unsure, please check your most recent water bill.
The Out of Hours number is (01225) 477 477. This number routes the caller directly through to the business contracted to provide the out of hours contact service.
The Out of Hours Service will record the details of the emergency and initiate any necessary response.
Callers will be asked for certain information, including:
- The caller’s contact details.
- The precise location of the problem, including road name and numbers and any identifying landmark that may assist.
- The exact nature of the problem.
- What response the caller would like to see.
If the call is not classed as an emergency, the out of hours call centre will advise the caller to contact Council Connect on 01225 394041 during normal working hours. A record of the call will be made, but no details will be passed to the council, nor any response authorised.
Other Out of Hours Services: